Frequently Asked Questions
The House
We offer a wide range at breakfast to please most palates. If however, you have a specific dietary need please let us know at the time of booking and chef will be happy to plan a menu specifically for you.
Please do note that while we are acutely aware of food allergies and apply strict practices in our kitchen to reduce the risk of cross-contamination of food allergens, we cannot guarantee that any of our food is ‘free-from’.
Yes, we have ample parking around the sides and front of the house.
Dogs are not permitted in the public reception rooms or bedrooms of the main house.
Assistance dogs will be accommodated with their owners staying in the garden annexe rooms; additional cleaning charges may apply.
Check-in is from 2pm for the guest house and from 4pm for the cottage.
Check out is by 10.30am.
The Cottage
No, everything is provided in the cost of your stay. All our linens are of hotel quality and washed to national standards for laundry cleanliness. There are even tea towels and oven gloves.Â
Yes, we have installed a washer/dryer along with providing a clothes airer. So, should you be caught in the Lakes rain there’s no problem getting clean and dry.
We even provide you with a small supply of non-biological washing powder and ironing facilities.
Yes, we certainly can. Just let us know your needs when you book and the age of your little one so we can make sure all the right equipment is in place for your stay.
Please use the fireguard provided at all times, if you plan to use the logburner, and never leave your child unattended while it is operating or cooling down.
The cottage garden overlooks the pastures towards the villages of Boltongate and Mealsgate and is an ideal spot to watch the sunset.
The garden is not fully enclosed so please keep a close watch of children and pets should be kept on a lead. You are of course welcome to utilise the garden of the main house too.
Please be mindful that in this lovely rural landscape you may encounter livestock with their young.
Check-in is from 4pm, please come to the main house to collect your keys.
We permit a maximum of two well-behaved pets in the cottage. There is an additional charge of £25 per pet per stay, or per week if staying longer, to cover the cost of additional cleaning requirements.
You will find bowls and scoop bags in the utility cupboard of the kitchen.
Please be mindful of other guests and neighbouring livestock, keeping your pet under supervision.
The cottage has a double bedroom and a single bedroom; linen and towels for which are included in the cottage booking fee.
Any additional beds and/or occupancy, including the sofa bed:Â Linens are charged at an additional nightly rate - please note this in the 'extras' and 'requests' when booking; let us know if you want this made up for your arrival or if you'd prefer to have the lounge space and make this up later.
Complementary wifi is available in the cottage and the gardens so you can stay connected throughout your break.
Terms & Conditions
- Woodlands Country House and Cottage reserves the right to refuse any booking.
- All bookings must be secured by a minimum 20% deposit. Full payment may be required at the time of booking in certain circumstances for example, whole house bookings or special packages to which separate T&Cs may apply.
- Cottage bookings: payment of the balance a minimum of 7 days prior to the check-in. Cancellations 14 days or more before the intended stay will forfeit the deposit. Cancellations less than 7 days prior to the stay will forfeit the full amount paid, in all circumstances. Appropriate travel insurance is recommended.
- Guest house bookings: 48 hours’ notice is required, in all circumstances, to cancel any booking; failure to provide such notice will incur full charge for the booking as made, if the room is unable to be resold. Appropriate travel insurance is recommended.
- In the event of a government/local authority imposed ‘lockdown’, the booking may be transferred to any future date available without additional charges. The deposit will be retained to secure this future booking.
- All outstanding accommodation fees, goods or services must be settled on or before departure.
- Woodlands Cottage is sold on the basis of occupancy of the double and/or single rooms upto an occupancy of 3 persons. Additional beds and linens will incur additional nightly charges and should be arranged at time of booking to guarantee availability. Cots and associated linens are provided free of charge, subject to availability.
- Woodlands Country House rooms tariffs are based on double occupancy of either double or twin format. Additional occupancy is chargeable and strictly limited to a maximum of either 3 adults or 2 adults and two children upto 12 years of age.
- Woodlands Country House reserves the right to make charge for damages, howsoever caused or additional cleaning required beyond normal housekeeping standards.
- Smoking/Vaping is not permitted anywhere within Woodlands Country House or The Cottage. A fine of £200 will be incurred for the additional cleaning required in the event of smoking within the premises and will be reported to Cumbria constabulary as criminal damage.
Dining Terms & Conditions
- Please be advised that by paying your booking deposit, you are agreeing to the T&Cs below.
- By making a booking, you agree to provide Woodlands Country House with certain personal information, including but not limited to your name, contact details, and any dietary restrictions/ preferences/ allergies/ intolerances. This information will be used by Woodlands Country House solely for the purpose of managing your reservation and ensuring your event experience. Woodlands Country House will never share your data with third parties without your consent, except where required by law. For more details on how Woodlands Country House process and protect your personal data, please refer to its Privacy Policy.
- Your booking is not confirmed until a deposit payment has been made.
- The deposit of £20.00 per person is non-refundable, subject to a 72-hour grace period from the time the booking is made. If you wish to cancel your booking within these 72 hours, please contact:
stay@woodlandsatireby.co.uk - The booking time is the time at which we will aim to seat you for pre-dinner drinks.
- We ask that you arrive promptly at the time of your reservation. If you arrive more than 30 minutes late, your table may be forfeited, and the full deposit will be retained.
- When required, all food and drinks pre-orders must be submitted at least 7 days before your event (unless otherwise agreed with Woodlands Country House).
- Whilst every effort will be made to accommodate your seating requests, please be aware that large parties may be sat over more than one table.
- Any changes to guest numbers or event dates must be made at least 48 hours in advance and will be subject to availability.
- For no-shows or on-the-day cancellations, the full deposit payment will be retained to cover the restaurant’s loss. Refunds may be made in exceptional circumstances, but this will be at the proprietor’s discretion.
- Guests are responsible for any damages caused to the venue or its property. The restaurant reserves the right to refuse service to guests who exhibit disruptive behaviour.
- By making a booking, you consent to the possibility of photographs or videos being taken during your event at the restaurant. These images or videos may be used for promotional, marketing, and social media purposes by us. If you do not wish to be included in such media, please inform us at the time of booking or make your preferences known to the staff at the event. We will make reasonable efforts to accommodate your wishes.
- If you have any dietary requirements you would like to make us aware of, please leave a note on the pre-order.
- If you are concerned about allergens, please contact us and we will be more than happy to assist you.
- In the event of force majeure (such as government-imposed restrictions, natural disasters, etc.), we reserve the right to cancel or reschedule the booking and will offer a full refund in such circumstances. We will notify you of any changes via phone or email.